Privacy Policy

Last Updated: 21 June, 2021

PurpleJelly Developers Private Limited (operating as Triveni Developers) ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, products, and services (collectively, the "Services"). By accessing or using our Services, you consent to the practices described in this Privacy Policy. If you do not agree with our policies and practices, please refrain from using our Services.

1. Information We Collect

We collect different types of information depending on how you interact with our Services.

1.1 Information You Provide Directly

  • Account Information: When you sign up, we collect your name, email address, phone number, and password (encrypted).
  • Project Details: If you request a service, we collect project specifications, requirements, and relevant files.
  • Payment Information: When making payments, we collect necessary details through Stripe (we do not store card details).
  • Customer Support Data: Any interactions with our support team may be recorded for quality and troubleshooting purposes.

1.2 Information Collected Automatically

When you use our Services, we automatically collect:

  • Device & Usage Data: IP address, browser type, operating system, device model, and interactions with our Services.
  • Cookies & Tracking Technologies: We use cookies, web beacons, and tracking scripts to enhance your experience. See Section 6 for details.
  • Login & Security Logs: We log estimated locations, browser details, and device info to detect unauthorized access.

1.3 Information from Third Parties

We may collect data from:

  • Payment Processors: Stripe shares transaction details with us (excluding sensitive card details).
  • Analytics Providers: Google Analytics helps us understand user behavior.
  • Business Partners & Vendors: If you interact with our affiliates or integrations, we may receive relevant data.

2. How We Use Your Information

We use collected information to:

  • Provide, operate, and improve our Services.
  • Authenticate and secure your account.
  • Process payments and manage transactions.
  • Communicate updates, alerts, and promotional content.
  • Prevent fraud, security threats, and unauthorized access.
  • Comply with legal obligations and enforce our Terms of Service.

We do not sell your personal data to third parties.

3. How We Share Your Information

We only share your data in the following situations:

3.1 Service Providers & Partners

We share necessary data with trusted partners who assist in providing our Services, including:

  • Payment Processors: Stripe for transactions.
  • Hosting Providers: Secure cloud storage providers.
  • Analytics Tools: Google Analytics for usage insights.

3.2 Legal & Compliance Obligations

We may disclose data if required by law or to:

  • Comply with government or legal requests.
  • Enforce our Terms of Service.
  • Protect our rights, users, or the public.

3.3 Business Transfers

If we undergo a merger, acquisition, or asset sale, your data may be transferred as part of the transition.

4. How We Store & Protect Your Information

We implement strong security measures to protect your data:

4.1 Encryption & Security Standards

  • AES-256-GCM encryption for sensitive data.
  • Hashed passwords using industry best practices.
  • Regular security audits to prevent breaches.

4.2 Data Retention

  • We retain account data as long as necessary for our Services.
  • Client project files are stored for 12 months post-completion unless otherwise requested.
  • Logs & backups are kept for 6 months for security and legal compliance.

4.3 Data Deletion

  • You can request account deletion at any time by contacting [email protected].
  • Deleted accounts are permanently removed after 30 days, except for required financial or legal records.

5. Your Rights & Choices

You have the following rights regarding your personal data:

5.1 Access & Correction

  • You can access, update, or delete your information via your account dashboard or by contacting us.

5.2 Opt-Out of Marketing

  • You can unsubscribe from emails via the "Unsubscribe" link in marketing messages.

5.3 Cookie Preferences

  • You can manage or disable cookies in your browser settings.

5.4 Data Portability & Deletion Requests

6. Cookies & Tracking Technologies

We use cookies to enhance functionality and analytics:

TypePurpose
Essential CookiesRequired for authentication and security.
Performance CookiesHelp us understand how users interact with our Services.
Marketing CookiesUsed for targeted promotions (you can opt out).

Managing Cookies: You can disable cookies in your browser, but some features may not function properly.

7. Third-Party Links & Services

  • Our Services may contain links to third-party websites.
  • We do not control or take responsibility for their privacy policies.
  • Review their policies before providing personal information.

8. International Data Transfers

  • We operate globally, and data may be transferred to secure cloud servers outside your region.
  • We ensure compliance with GDPR, CCPA, and other data protection laws.

9. Children's Privacy

  • Our Services are not intended for users under 16 years old.
  • We do not knowingly collect data from children.
  • If a minor's data is found, we will delete it immediately.

10. Changes to This Privacy Policy

  • We may update this policy from time to time.
  • If significant changes occur, we will notify you via email or our website.
  • Continued use of our Services implies acceptance of changes.

11. Contact Us

For privacy-related questions, contact us at:

Last Updated: 21 June, 2021 | PurpleJelly Developers Private Limited (operating as Triveni Developers)